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Chatbots And Conversational Ai Revolutionizing Customer Engagement Ai powered chatbots have evolved from basic automated responders into sophisticated virtual assistants capable of holding meaningful conversations, resolving complex issues, and learning from interactions. Chatbots and virtual assistants are ai powered tools designed to facilitate human like conversations and automate tasks. while both technologies serve the goal of enhancing customer interaction, they differ significantly in their functionality and application. By using natural language processing (nlp) and machine learning, ai chatbots engage in conversations that feel authentic and personalized, significantly improving the customer experience. 24⁄7 availability: ai chatbots are always accessible, allowing customers to get answers and support anytime they need. A few examples of ai enabled results: reduction in customer service operational costs by up to 50% through multilingual translation and enhanced self service functionality. improvement in customer conversion rates by 20%, reduction in aht by 40%, and boost in digital engagement by up to 120% with the use of conversational ai.
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