Webinar The Case For Automating Agent Evaluation

By forhairstyles On Aug 24, 2025

Webinar The Case For Automating Agent Evaluation Enghouse Interactive Description: in this webinar on september 11, 2024 hosted by fran southward – auscontact ceo, peter fedarb from enghouse interactive covers: • the key benefits of automation including examples of real life results. In this webinar on september 11, 2024 hosted by fran southward – auscontact ceo, peter fedarb from enghouse interactive covers: • the key benefits of automation including examples of real life.

Webinar The Case For Automating Agent Evaluation Enghouse Last year, enghouse interactive joined auscontact association for their most interactive webinar ever. the topic? the case for automating agent evaluations in the #contactcenter. Follow up session with enghouse interactive: the case for automating agent evaluation. Watch our webinar to learn: learn the next evolution of automated ai evaluations – evaluation agents. In this insightful webinar, enghouse interactive teams up with auscontact to explore how ai is transforming the contact center. learn how automated agent evaluation and voice of the customer analytics can enhance customer service, streamline operations, and deliver actionable insights.

Automating Your Webinar Reporting Analytics Watch our webinar to learn: learn the next evolution of automated ai evaluations – evaluation agents. In this insightful webinar, enghouse interactive teams up with auscontact to explore how ai is transforming the contact center. learn how automated agent evaluation and voice of the customer analytics can enhance customer service, streamline operations, and deliver actionable insights. Join us and enghouse interactive for an insightful webinar hosted by fran southward and peter fedarb who will guide you through the transformative benefits of automation in agent evaluation. • the key benefits of automation including examples of real life results • what your contact centre needs to start automating today • examples of how the insights gathered can be used far beyond just evaluating agents. With the latest updates to the case management agent (cma) in dynamics 365 customer service, microsoft is helping organizations accelerate their evolution into frontier firms. these organizations lead by empowering ai agents to run entire business processes while humans set direction and monitor progress. the july 2025 preview updates to cma introduced powerful capabilities that automate the. Join to learn how to get started with automating agent evaluation so your organisation can free up valuable supervisor time, provide a comprehensive and unbiased view of all interactions and uncover trends and unexpected issues.

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Webinar - The Case for Automating Agent Evaluation

Webinar - The Case for Automating Agent Evaluation

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